LAZQA Refund & Return Policy

Return Window

We offer a 7-day return policy—you have 7 days from the day you receive your order to request a return.

Eligibility for Returns

• Item must be in the same condition received: unused, unworn, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

How to Start a Return

Email us at [email protected]. If your return is accepted, we’ll send a return shipping label and instructions on where to send your package.

Important: Items sent back without prior approval will not be accepted.

Questions? Contact us anytime at [email protected].

Damages & Issues

Please inspect your order on delivery and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

We can’t accept returns for:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

Not sure about your item? Email [email protected].

Exchanges

The quickest way to get what you want is to return the item you have. Once your return is accepted, place a new order for the replacement item.

Refunds

We’ll notify you after we receive and inspect your return to confirm approval. If approved, we’ll refund your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If it’s been more than 15 business days since your return was approved, contact us at [email protected].